Welcome to the MADA Tzedakah App support page. We're here to help you with any questions or issues you may have.
If you need assistance, please reach out to us:
MADA Community Centre
6875 Boul. Decarie
Montreal, Quebec, H3W 3E4, Canada
Email: info@madacentre.com
Phone: (514) 342-4969
Website: https://madacentre.com
The MADA Tzedakah App is a digital tzedakah (charity) box that allows you to easily give to MADA Community Centre. You can create virtual tzedakah boxes, drop coins, track your giving streaks, and make donations directly from your mobile device.
You can create an account using your email address and password, or sign in with Google or Apple. Simply download the app and follow the registration prompts.
Go to the Wallet tab and tap "Add Funds". You can choose from preset amounts or enter a custom amount. Payments are securely processed through Stripe.
Auto-Refill automatically adds funds to your wallet when your balance falls below a threshold you set. You can enable this feature in the Wallet settings and choose your preferred refill amount and threshold.
Prepaid mode: Coins are deducted from your wallet balance immediately when you drop them.
Commitment mode: Coins are recorded as commitments and paid when you empty your tzedakah box.
Your streak counts consecutive days of giving. Saturdays (Shabbat) are automatically excluded, so your streak won't break on Shabbat.
Yes, you can undo coin drops made from your wallet or as commitments by going to the History tab and tapping the undo option. Note: Card payments cannot be undone.
Tax receipts are issued annually for donations made through the app. Make sure your mailing address is up to date in Settings to receive your receipt.
Yes. All payment processing is handled by Stripe, a PCI-DSS compliant payment processor. We never store your full card number on our servers.
To delete your account, please contact us at info@madacentre.com. Your data will be permanently deleted within 30 days of your request.
Try closing the app completely and reopening it. If the issue persists, try uninstalling and reinstalling the app. Make sure you have the latest version installed.
Check that your card details are correct and that your card has sufficient funds. If the problem continues, try adding a different payment method or contact your bank.
On the login screen, tap "Forgot Password" and enter your email address. You'll receive a link to reset your password.
Make sure notifications are enabled for the app in your device settings. On iOS, go to Settings > Notifications > MADA Tzedakah. On Android, go to Settings > Apps > MADA Tzedakah > Notifications.
If you couldn't find the answer to your question, please don't hesitate to contact us. We typically respond within 1-2 business days.
Email: info@madacentre.com
Phone: (514) 342-4969